Frequently Asked Questions

Let us bring peace of mind to all your plumbing needs with answers to our most commonly asked questions! Call to schedule plumbing service for an in-home inspection and straightforward estimate.

When you have a plumbing problem in Midlothian, VA, you need answers fast. At Serenity Plumbing Inc, we’ve heard FAQs about almost every plumbing issue you can imagine, and with our years of industry experience, we can answer them all. We believe that arming yourself with knowledge can help you make better-informed decisions for your plumbing. If you don’t see the answer to your question here, give us a call to schedule a service call with one of our trusted plumbers.

The average home will likely need to get its sewage system cleaned every 18 to 22 months. If you have a sizeable household (or run a business), then we recommend scheduling cleanups more frequently. You should also watch out for these red flags that indicate the need for immediate sewer line service:

  • Sewage backups
  • Fixtures make gurgling noises
  • Persistent clogging or poor drainage
  • Putrid odors throughout your property
  • Pooling water

This is one of the most common FAQs because subpar water pressure can have several causes. First, we recommend removing your fixture’s aerators and checking for mineral deposits or debris. Scrub it with a soft-bristled brush to remove the buildup.

If every faucet in your home has low water pressure, we can inspect your main water line, check the pressure regulator, and search for leaks.

A poorly performing water heater can stem from many things, such as:

  • Sediment buildup in the tank
  • Improper installation
  • Wrong size or model for your needs
  • Component damage

We’ll inspect your heater and provide an assessment. Depending on the root cause, the solution can range from a quick tune-up to a replacement.

Drain cleaning is the process of removing superficial clogs in your drains and pipes using augers and hydro-jetting technology. Sewer cleaning requires a more comprehensive approach, as it involves clearing debris from your main sewer line underground, where all your home’s wastewater flows.

Different sounds from your sump pump can indicate a range of issues, including:

  • Gurgling or running water: faulty check valve.
  • Banging or “bouncing ball” sounds: auto-off switch set too high.
  • Washing machine noises or grinding: impeller or fan failure.

No we do not. We have an $89 fee that includes the trip, diagnostics and estimate.

As our team always strives to give you an accurate diagnosis and estimate, we are unable to provide pricing over the phone. Our technicians will come out to assess the job prior to giving out pricing.

We do our best to schedule all appointments in a timely manner, often the same day depending on the nature of the issue and our schedules.

We at Serenity Plumbing Inc always strive to keep our clients in Midlothian, VA, in the know. If you can’t find the information you need on our FAQs list, call 804-382-3161.