Water Quality Problems in Midlothian, VA

When we moved to our new place we didn't realize it didn't have a water filtration system for our well. We vetted 3 companies and far and way Serenity was the most professional. They were great communicators and showed up on time and completed the project and jobsite remained clean. Will definitely recommend them to anyone.

Crystal made the entire process painless, from answering my initial call to installing the water treatment system! Not only does Crystal answer your call, but she is present at installation to go over how the app works so you can check your water treatment remotely, see your exact usage, shut off the water, and increase or decrease your softener! You will also see the level of salt usage, so you know exactly when to add a bag or 2 to your salt bin! All the information is right on your phone. Chris did an excellent job at setting everything up. He immediately spotted where my previous plumber had plumbed my expansion tank incorrectly- and fixed that when he installed the new filter and softener tanks. Serenity Plumbing was first class, professional, highly informative and educational during the entire process! ***** UPDATE: Serenity Plumbing stuck with me after installation when the water was colored from the clay soil. They responded immediately! The problem was NOT the filter and softener tanks they had installed- it was damage to the casing well pipe from a lightning strike! I had the well pump and service company (Anderson Well) out ASAP and they were able to repair the damaged casing. Then Serenity Plumbing came back out and flushed the tanks one more time. The best part is the filter tank had already begun catching up as the only colored water was still in the pipes within the house- which flushed out fairly quickly. I CAN NOT SPEAK HIGHLY ENOUGH OF CHRIS AND CRYSTAL from Serenity Plumbing. What a great name for a superlative plumbing company that provides the serenity and reassurance that they will stick with you until the problem is resolved !!